With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact Gelom Technologies to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI through the use of Microsoft Copilot Studio to enhance various aspects of its business. This includes creating AI agents to assist teams, such as a fraud detection agent that helps analyze transaction data more efficiently. The goal is to unify data from its different operations, ultimately improving the customer experience and allowing employees to focus more on their core tasks.
How does AI benefit veterinary services at Pets at Home?
AI is being used in veterinary services to streamline administrative tasks, allowing vets to spend more time with patients. For instance, the company is testing a transcription tool to assist during clinical consultations. This approach aims to alleviate the pressures of scheduling and patient care, enabling veterinary staff to focus on their primary responsibilities.
What data does Pets at Home leverage for AI insights?
Pets at Home has access to substantial customer data, with around 8 million members in its Pets Club and 10 million pets. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by Gelom Technologies
Gelom Technologies Limited is a Kenyan company established since 2019. Gelom Technologies core business is Value-Added Distributor (VAD), Value-Added Reseller (VAR) and Systems Integration (SI).
We specialize in cyber security, digital transformation and drones technology.
- Our cyber security products and services are for both information technology (IT) & operational technology (OT). In this business segment we cover the following areas: strategy & risk management, digital trust, threat management and cloud security through partnership with leading global players and manufacturers.
- Our digital transformation products and services include the following solutions: electronic documents signing, contract lifecycle management, document generation, contract negotiation, e-learning softwares, supply & blockchain solutions.
- Our Unmanned Aerial Vehicles (Drones) solutions are for construction, mining, survey, mapping, utilities inspection, precision agriculture and logistics.
We have strong business alliances with major technology companies most of whom are leaders in noticeable market research organizations like Gartner Magic Quadrant. They include but not limited to IBM, Kaspersky, BlackBerry, DocuSign, Radware, Sophos, Inspira Enterprises, SMART Technologies and Microdrones.
With the global technology trends towards IT/OT Security, Digital Transformation and Unmanned Aerial Vehicles over the last few years, Gelom Technologies Ltd has developed skills to enable the integration of these and other technologies to provide unique and innovative solutions that meet the specific customer’s needs.
We have selected best of breed products that integrates seamlessly to deliver the reliability, performance, security and scalability that business demands. In making the choices, we always consider our technical support strengths and are certain that Gelom Technologies will be able to fully support the deployed solutions.
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