Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
Organizations across industries are using AI to work smarter and faster. This customer story highlights how Banco Ciudad leveraged Microsoft 365 Copilot to automate manual tasks, speed decision-making, and enhance collaboration. Read how this results in faster innovation and reduced time to market. Contact Gelom Technologies to explore how Microsoft solutions can help your business achieve similar outcomes.
How has Banco Ciudad utilized AI to improve productivity?
Banco Ciudad has implemented Microsoft 365 Copilot, Copilot Studio, and Azure to automate tasks and develop AI agents. This strategy has allowed the bank to free up 2,400 hours annually, enabling employees to focus on higher-value tasks without downsizing. The bank has also projected a total impact of USD75,000 per month through these AI initiatives.
What benefits have been observed from AI integration?
Since integrating AI, Banco Ciudad has seen significant benefits, including saving over USD14,500 per month from call center sentiment analysis and nearly 900 additional hours saved monthly through AI-driven efficiencies. Additionally, 90% of employees have expressed approval of the AI agents used for credit card and loan processes.
What is the role of the AI Center of Excellence?
The AI Center of Excellence at Banco Ciudad was established to centralize and lead the bank's AI strategy, aligning initiatives with organizational goals. In its first six months, the CoE developed over ten AI agents to automate various tasks, and it aims to double that number to further enhance impact and efficiency across the bank.
Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
published by Gelom Technologies
Gelom Technologies Limited is a Kenyan company established since 2019. Gelom Technologies core business is Value-Added Distributor (VAD), Value-Added Reseller (VAR) and Systems Integration (SI).
We specialize in cyber security, digital transformation and drones technology.
- Our cyber security products and services are for both information technology (IT) & operational technology (OT). In this business segment we cover the following areas: strategy & risk management, digital trust, threat management and cloud security through partnership with leading global players and manufacturers.
- Our digital transformation products and services include the following solutions: electronic documents signing, contract lifecycle management, document generation, contract negotiation, e-learning softwares, supply & blockchain solutions.
- Our Unmanned Aerial Vehicles (Drones) solutions are for construction, mining, survey, mapping, utilities inspection, precision agriculture and logistics.
We have strong business alliances with major technology companies most of whom are leaders in noticeable market research organizations like Gartner Magic Quadrant. They include but not limited to IBM, Kaspersky, BlackBerry, DocuSign, Radware, Sophos, Inspira Enterprises, SMART Technologies and Microdrones.
With the global technology trends towards IT/OT Security, Digital Transformation and Unmanned Aerial Vehicles over the last few years, Gelom Technologies Ltd has developed skills to enable the integration of these and other technologies to provide unique and innovative solutions that meet the specific customer’s needs.
We have selected best of breed products that integrates seamlessly to deliver the reliability, performance, security and scalability that business demands. In making the choices, we always consider our technical support strengths and are certain that Gelom Technologies will be able to fully support the deployed solutions.
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